19. & 20.11.2025 in Hamburg
Save the date 18th & 19th November 2026
19. & 20.11.2025 in Hamburg Contact: info@salessummit.de or +49 (40) 537 991 133

Tim Tetens

Tim Tetens

Tim Tetens

fritz-kola

Since 5 years, Tim has been working with his team to enhance the customer experience for direct and indirect customers. He is fully convinced, that the best combination of seamless, digital technologies AND a very authentic service mindset behind the digital frontend are the most important parts to create magic after-sales moments for the fritz-kola customers.

Represented in the following tracks at the Sales Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: The invisible lever: how excellent customer service scales businesses – or the story of how caretakers become partners and supporters become enablers
  • 2024 MAIN STAGE: Complaint management in customer service
    YouTube video thumbnail
  • 2023 MAIN STAGE: AI and Voice AI - Impact on the Customer Service of Tomorrow
    YouTube video thumbnail
  • 2023 MASTERCLASSES: Kola-boration? How fritz-kola digitizes the sales team
    YouTube video thumbnail

Tim Tetens and many more register for the Sales Summit now!