Thomas Rundel is Chief Sales Director Customer Care of AFI Solutions and has over 20 years of experience in direct and partner sales in customer acquisition, support and development. As a Master of Customer Centricity, he brings all his energy and experience as an innovative consultant and advocate for the customer to the design and implementation of benefit-oriented solutions. His focus is on the successful structuring, digitalisation and automation of end-to-end processes in marketing and sales. Rundel's conviction: "Digital solutions alone are no guarantee for successful sales. Only in combination with consistent and diligent sales work do they lead to the goal".