Nona Brodersen

Nona Brodersen

Service Summit Moderation

Represented in the following tracks at the Sales Summit:

• 2025 SERVICE SUMMIT MAIN STAGE: Speaker Awards Prizegiving
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: Welcome
  
• 2025 SERVICE SUMMIT MAIN STAGE: Speaker Awards Prizegiving
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: The best customer service is the one that nobody needs: contact avoidance, automation and AI are key
  
• 2025 SERVICE SUMMIT MAIN STAGE: Service Summit Startup Awards
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2024 MASTERCLASSES: Service Summit Masterclasses Speaker Awards Prizegiving
  
• 2024 MASTERCLASSES: More than just AI - insights from the everyday life of data-driven service management
  
  
• 2024 MASTERCLASSES: The all-in-one CaaS platform - Deutsche Telekom and HDFC Bank successfully back the right horse!
  
  
• 2024 MASTERCLASSES: Next generation aftersales service: smart technologies as the key to excellent products and maximum customer satisfaction
  
  
• 2024 MASTERCLASSES: Congratulations: your customer-orientation doesn't help at all!
  
  
• 2024 MASTERCLASSES: Conversational AI in practice: Success stories from the retail and energy sectors
  
  
• 2024 MASTERCLASSES: Innovative AI features in the Zoom Contact Centre: Redefining efficiency and customer satisfaction
  
  
• 2024 MASTERCLASSES: The world's largest contact centre project using Vonage, Salesforce and AI for a German global player
  
  
• 2024 MASTERCLASSES: Customer Service from EWE - Interested in RealTalk? With #KiM26 to noticeable Customer satisfaction
  
  
• 2024 MASTERCLASSES: Navigating the Five Stages of AI Maturity for enhanced CX and EX
  
  
• 2024 MASTERCLASSES: Success in customer service - AI as added value for better CX
  
• 2024 MASTERCLASSES: How Autonomous AI Agents and Slack Support Your Employees and Customers 24/7
  
  
• 2024 MASTERCLASSES: How can telephone customer service generate sales and save costs at the same time? - Customer Service 2.0
  
  
• 2024 MASTERCLASSES: Masterclasses - SKOPOS
  
  
• 2024 MASTERCLASSES: Service Summit Main Stage Speaker Awards Prizegiving
  
• 2024 MASTERCLASSES: How does a cost centre like customer service become a profit centre?
  
  
• 2024 MASTERCLASSES: The invisible assistant: How AI contributes to perfect customer service behind the scenes
  
  
• 2024 MASTERCLASSES: Reshaping Agent Experience with AI
  
  
• 2024 MASTERCLASSES: Future-proof customer support via desk
  
  
• 2024 MASTERCLASSES: Innovative customer experience at CEWE: GenAI and flexible infrastructure with botario
  
  
• 2024 MASTERCLASSES: Keynote
  
  
• 2024 MASTERCLASSES: The 5 stages of empathetic experience orchestration: Success strategies and #CX insights at Siemens Healthineers
  
  
• 2024 MASTERCLASSES: Innovative Customer Service solutions with Microsoft Copilot
  
  
• 2024 MASTERCLASSES: Next-gen AI to enhance customer service experience. What, Why and How?
  
  
• 2024 MASTERCLASSES: AI in action: practical applications and AI Agent Assist at a glance
  
  
• 2024 MASTERCLASSES: AI in service management
  
  
• 2024 MASTERCLASSES: CX in 2027
  
  
• 2024 MASTERCLASSES: Customer Service at the highest level - the Freshworks benchmark report reveals the secrets
  
  
• 2024 MASTERCLASSES: How Video-Bot (Digital Human) improves customer service
  
  
• 2024 MASTERCLASSES: Scaling and customer satisfaction in harmony: How Cargoboard expanded its support from 10 to 800 calls per day with Aircall
  
  
• 2024 MASTERCLASSES: Diabolocom Masterclasses
  
  
• 2024 MASTERCLASSES: Digital Queue for 100% handled calls in Servicecenters