André Bopp

Deutsche Telekom

"Make customers to fans." This is what André Bopp and his team are committed to. He is Head of Quality Management at Deutsche Telekom. Previously, as Head of Service Concepts & Projects, he was responsible for process development and optimization of specific business units, as well as the design and implementation of new, innovative service concepts and contact channels. For example, he introduced the personal contact person for switching providers and established messaging as a service channel.

Represented in the following tracks at the Sales Summit:

2025 SERVICE SUMMIT MAIN STAGE: Communication that counts: The right choice of channels in customer service
2024 MAIN STAGE: Review and Outlook: The essence of the last two days
2024 MAIN STAGE: Customer loyalty in customer service
2022 MAIN STAGE: Tiktok, Twitter & Whatsapp or the good old letter and telephone - which new communication channels does customer service need?