André Bopp

Deutsche Telekom

"Make customers to fans." This is what André Bopp and his team are committed to. He is Head of the Service Concepts & Projects Department at Deutsche Telekom. With his team, he takes care of process development and optimization of certain business units as well as the conception and introduction of new, innovative service concepts and contact channels. For example, he introduced the personal contact person when changing providers and established messaging as a service channel.

Represented in the following tracks at the Sales Summit:

2025 SERVICE SUMMIT MAIN STAGE: Communication that counts: The right choice of channels in customer service
2024 MAIN STAGE: Review and Outlook: The essence of the last two days
2024 MAIN STAGE: Customer loyalty in customer service
2022 MAIN STAGE: Tiktok, Twitter & Whatsapp or the good old letter and telephone - which new communication channels does customer service need?