Anika Tannebaum

GROW! PREMIUM Customer Service & Leadership Consulting

Anika Tannebaum is an international customer service expert for e-commerce, fintech & insurtech. Nothing is as simple in theory as it is in practice! Anika Tannebaum has more than 20 years of international customer service experience in TOP leadership positions. In addition to managing the international customer service of Audi and Bentley, she has built up another location in Berlin for Booking.Com Europe with 450 employees in 42 different languages. With her great international customer service and management experience, she speaks to companies at eye level. Today she is supporting start-ups, successful medium-sized companies and unicorns in scaling and digitalising their customer service and making it fit for the future. She sees customer service as the marketing of the future! She has already won several awards with her teams in the past.

Represented in the following tracks at the next Sales Summit:

2025 SERVICE SUMMIT MAIN STAGE - Tag 1: Future Customer Service: Digital tools that make the difference

Represented in the following tracks at the Sales Summit:

2026 MAIN STAGE: Service of the future: rethinking training
2026 MAIN STAGE: Seamlessly connected: Omnichannel strategies for an all-round successful customer experience
2024 MAIN STAGE: Review and Outlook: The essence of the last two days
2024 MAIN STAGE: AI and voice AI in customer service of the future
2024 MAIN STAGE: The skill of employee management
2023 MAIN STAGE: AI and Voice AI - Impact on the Customer Service of Tomorrow
2023 MAIN STAGE: Expert Panel digitalisation in customer service
2022 MAIN STAGE: Customer service leaders’ panel
2022 MAIN STAGE: Digitalization in customer service