Speaker: Johanna Ahrens
As a customer experience specialist, Johanna Ahrens supports Cisco partners in building a sustainable B2B customer lifecycle practice. Previously, Ms. Ahrens spent more than 10 years working for a mid-sized systems integrator with an international customer base. In her role as Manager Business Development, Ms. Ahrens built and led a team of change management consultants and customer success specialists and supported over 100 customers in change projects. The acquired knowledge from her state examination as an educator and sociologist as well as the knowledge from the university education as a change management coach support her especially in the transformation support of her customers and Cisco partners.