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19. & 20.11.2025 in Hamburg
19. & 20.11.2025 in Hamburg Contact: info@salessummit.de or +49 (40) 537 991 133

Lars Keßler

Lars Keßler

Lars Keßler

KALKHOFF BIKES

Lars Keßler is the Director of Customer Care at KALKHOFF Werke GmbH. In this role, he is responsible for customer support and brings extensive experience from positions such as General Manager and Chief Experience Officer (CXO).

His focus is not only on measuring customer satisfaction but also on fostering a corporate culture in which customers, employees, suppliers, and partners are equally valued. For him, the Net Promoter Score (NPS) is not just a measurement tool but a key component of the company's strategy to turn satisfied customers into loyal brand ambassadors.

Represented in the following tracks at the Sales Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Understanding the customer: How do we recognise what the customer really wants? How much autonomy do customers want?

Lars Keßler and many more register for the Sales Summit now!