Matthias Berchtold

Matthias Berchtold is Head of Strategic Sales at Placetel and an expert in digital sales strategies and scalable customer communication.
At this year’s Service Summit, he and his team will present Placetel – the smart cloud communication solution with integrated AI-powered voice agents for outstanding customer service.

The solution combines intelligent voice automation with flexible cloud telephony, providing businesses of all sizes with a future-ready infrastructure for excellent customer engagement. Whether in support, sales, or service – Placetel enables more efficient processes, improved reachability, and a truly compelling customer experience.

In his role, Matthias is responsible for scaling the enterprise segment (50–10.000 seats) at Placetel. Previously, at Cisco Placetel, he built the key account unit and drove digital sales channels and global go-to-market strategies.

He’s passionate about linking tech and culture to make customer experiences not only measurably better – but genuinely felt.