Daniel Selbach

Daniel Selbach is Head of Customer & Partner Enablement at Placetel and an expert in cloud collaboration, partner ecosystems, and AI-powered communication. Together with his team, he designs training and enablement programs for partners and customers – ranging from hands-on webinars and on-site workshops to the digital Placetel Video Academy. His mission: to make knowledge easily accessible and simplify the adoption of new technologies. 

A key focus is Placetel Voice AI, the solution for intelligent voice automation in customer service. Whether with SmartDesk as an entry point or Placetel AI for complex integrations – Daniel helps partners and customers unlock the potential of modern voicebots and put them to successful use. 

His drive: connecting technology and people – ensuring that innovations are not only introduced, but also adopted sustainably. The result: more efficient processes, improved availability, and an outstanding customer experience.