Silke Jüngling

KALO

Silke Jüngling is the Director Customer and Resident Management at KALO and a member of the Executive Management Team. In this role, she is responsible for driving the continued modernisation of customer management, focusing on the customer portal as the central interaction channel and the targeted use of AI and automation to deliver fast, reliable and consistent solutions across all channels. She combines her commitment to high customer satisfaction, clear service promises and measurable quality with pragmatic implementation, a strong customer focus and the continuous development of people, processes and organisational structures.