Oliver Schlögl

Sipfront

Oliver started his career in 1999 on the technical hotline of Austria's largest cable network operator, and has seen both sides of customer service ever since: the support teams chasing faults remotely, and the B2B sales side that has to explain the consequences. As Head of Sales at Sipfront, he leads key account sales and works with his customers on the question that grows more pressing with every AI voicebot going live: how do you make sure, automatically, that the bot understands customers, answers correctly and hands over to a human at the right moment, reproducibly, and with every new release?