Vera Sumetshammer
RAPS Group
As Head of Customer Service CEE at RAPS Group, Vera Sumetshammer combines over 15 years of service expertise with modern leadership. Her focus lies on the sustainable transformation of people and processes: through digital innovation, clear structures, and genuine employee empowerment, she creates future-ready service organizations. For her, leadership above all means empathy, transparency, and actively fostering ownership within the team.